Customer Service

We love to hear from our customers and are happy to answer any questions. If you don’t see your question listed in the FAQs, our call center is available 24 hours, 7 days a week

Customer QuestionSubmission Form

Frequently Asked Questions

  • What are your customer service hours?

    Our customer service representatives are available 24 hours a day, 7 days a week, 365 days a year.

  • What is your phone number or email address?

    Our customer service representatives can be reached by phone at the following numbers:

    • USA and Canada 1-866-209-8001
    • New Zealand 0800-003-041

    You can also email us by filling out the form above.

  • What methods of payment do you take?

    We take payment through both Visa and Mastercard.

  • Can I use a prepaid card?

    We only accept prepaid cards in the USA.

  • My package hasn’t arrived, should I be worried?

    For USA and CAN customers, we email confirmation that your product has shipped. If you haven’t received your email please contact one of our customer service representatives by phone (USA and Canada: 1-866-209-8001) and we will update your account. If you’d like to track your package, you can call one of our customer service representatives and we’ll be happy to provide you with a tracking number.

    If you are an international customer, we don’t offer tracked shipping options. Packages usually arrive within 10 - 15 days. For slow delivery, please contact our customer service (New Zealand: 0800-003-041) who can issue you an extension. Please review our Terms and Conditions for more information.

  • I ordered the trial but changed my mind – can I cancel, and how?

    Yes, you can cancel at any time during your 14 day trial and will receive no future shipments or billing. To cancel, just call one of our customer service representatives (USA and Canada: 1-866-209-8001/ New Zealand: 0800-003-041).

  • I’ve ordered the trial, used a few doses, and don’t want it – can I still return it?

    It’s important to us at DarkStorm Nutrition that all our customers are completely satisfied with their purchase. You can return any product you’ve ordered within 30 days of purchase for a full refund (less S&H), even if the bottle is empty. You are responsible for paying the return shipping cost.

  • How do I return my product?

    If you would like to return your product, please contact one of our customer service representatives by phone (USA and Canada: 1-866-209-8001 / New Zealand: 0800-003-041) and we will be happy to provide you with a Return Merchandise Authorization (RMA) number and give you instructions for returning your product. Items returned without an RMA number or marked Return to Sender will not be issued a refund.

  • When should I take the product?

    Serving details appear on the bottle of your product. Please review those instructions when taking any DarkStorm Nutrition products.

    • DSN Pre-WorkoutTake 3 tablets in the morning.
    • DSN Post-WorkoutTake 3 capsules at night.
  • What will happen if I stop taking the product after a few weeks of use?

    There will be no negative effects if you stop taking the product, unfortunately you will also not see the workout maximizing benefits of continued use.

  • I want to change how often I get my shipments – how can I do this?

    We would be happy to discuss your shipment schedule with you. If you would like to discuss delaying a shipment please contact one of our customer service representatives by phone (USA and Canada: 1-866-209-8001 / New Zealand: 0800-003-041) or email us using the form above.

  • Do I need to go to the gym to see results?

    Yes, taking your DarkStorm Nutrition product in combination with exercise and a good diet is the best way to achieve your fitness goals. Each and every DarkStorm Nutrition product is backed by smart science and is specifically designed to turbocharge your fitness routine by unlocking your body’s natural muscle building/recovery potential.

  • I have a medical condition/I’m pregnant/I take regular medications – can I take the products?

    Our products contain quality ingredients that are considered safe for human consumption. Before beginning any exercise or supplementation regime, you should always consult your medical professional to ensure that the product is right for you.

  • Are the products FDA or Health Canada Approved?

    Dietary supplements sold in the United States are not subject to pre market approval. However, all DarkStorm Nutrition supplements are manufactured in facilities that abide by GMPs and follow the guidelines enforced by the FDA.

    Natural Health Products sold in Canada are subject to pre market approval. All DarkStorm Nutrition products in Canada have been granted a license and meet the regulations enforced by Health Canada.

  • What are the ingredients in your products?

    The formulations of our products are listed below.

    DSN Pre-Workout

    Per 3 tablet serving: Active Ingredients: Creatine Monohydrate 3000 mg, L-Arginine Monohydrochloride 75 mg, Caffeine Anhydrous 100mg, Niacin (Niacinamide) 16 mg, Cayenne Pepper (fruit) 40,000 HU 15 mg, Calcium (as calcium carbonate) 10 mg, Vitamin C 6 mg, Vitamin B6 (as Pyridoxine Hydrochloride) 2 mg, Thiamin (as Thiamin Hydrochloride) 2 mg, Folid Acid - 10% Trituration .100 mg, Vitamin D3 Cholecalciferol 100,000 IU/g .010 mg, Vitamin B12 (as Cyanocobalamin) .010 mg Other Ingredients: L-Hydroxypropylcellulose, Microcrystalline Cellulose, Croscarmellose Sodium, Stearic Acid (Vegetable), Silicon Dioxide, Ethylcellulose, Triacetin, Diacetylated Monoglycerides, Macrogok, Oleic Acid

    DSN Post-Workout

    Per 3 capsule serving: Active Ingredients: L-Carnitine (as L-Carnitine Tartrate) 1000 mg, L-Glutamine 50 mg, L-Tyrosine 50 mg, Niacin (as Niacinamide) 20 mg, Folic Acid - 10% Trituration .100 mg, Vitamin B12 (as Cyanocobbalamin) .015 mg, Inactive Ingredients: Silicon Dioxide, Magnesium Stearate (Vegetable), Gelatin

  • What is the capsule made of?

    DSN Pre-Workout comes in an ultra dense, easy to take tablet form. DSN Post-Workout is a high quality gelatin capsule.